Introduction & Overview
Ek333 ("we", "us") is deeply committed to protecting the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the ek333 platform, how we use it, and the steps we take to keep it safe.
By registering or using ek333's services, you agree to this Privacy Policy. This policy applies to all ek333 platforms, including the website, mobile site, and app.
We believe your data belongs to you — ek333 is simply a responsible custodian. That is why this policy is written in plain, straightforward language rather than complex legal jargon.
Please note: If any part of this policy is unclear, feel free to reach out via Live Chat or email. We are happy to walk you through it in detail.
Information We Collect
Ek333 only collects information that is genuinely necessary to provide our services. Collecting data beyond what is needed is against our policy.
A) Information You Provide Directly
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, gender | Registration |
| Contact Information | Mobile number, email address | Registration |
| Verification Documents | NID, Passport, Selfie | KYC Verification |
| Financial Information | Payment methods, transaction history | Deposit/Withdrawal |
| Communication Records | Chat messages, support tickets | Support Usage |
B) Automatically Collected Information
Certain information is collected automatically while you use ek333. This data is used to ensure the platform's functionality and security.
- Device information — device type, operating system, browser version
- Network Data — IP address, internet service provider name
- Usage data — pages visited, time spent, games played
- Login data — time, location, device
- Cookies & Tracking Data (see the Cookies section for details)
Why is this information needed? Without automated data collection, fraud detection, account security, and platform performance optimization would not be possible. This is done entirely in the interest of your safety.
How Your Information Is Used
Ek333 uses your information only for specific, legitimate purposes. Each purpose is clearly stated below.
Cookies & Tracking Technologies
Ek333 uses cookies to enhance platform functionality. Cookies are small files stored in your browser.
How to Disable Cookies
In most browsers, you can manage cookies via Settings > Privacy > Cookies. Please note that disabling essential cookies may prevent you from logging in to ek333.
Security Measures
Ek333 follows industry-leading security standards to keep your information protected.
Your role matters too: Use a strong password, never share your login credentials, and contact ek333 support immediately if you notice anything suspicious.
Your Data Rights
You have several important rights regarding your data on ek333. To exercise any of these rights, please contact our support team.
To exercise your rights: Email us at support@ek333-baji.com or reach out via live chat. ek333 typically responds within 30 days. Complex cases may take up to 60 days.
Protection of Minors' Data
Ek333 strictly refrains from providing services to anyone under the age of 18. We never knowingly collect personal data from minors.
- Age verification is carried out at the time of registration.
- Proof of age is collected as part of the KYC process.
- Accounts suspected of underage use are suspended immediately.
- Parents or guardians may request the deletion of an underage member's data.
Data Retention Period
Ek333 does not hold data longer than necessary. Each category of data has a defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Transaction Records | 7 Years | Financial Regulatory Obligations |
| Support Conversations | 3 Years | Service Improvement |
| Log Files | 90 Days | Security Monitoring |
| Marketing Information | Upon withdrawal of consent | At Your Request |
Changes to the Privacy Policy
Ek333 may update this Privacy Policy as needed. For any significant changes, you will be notified via email or an in-platform notification.
The "Last Updated" date at the top of this page will change with each revision. We recommend checking this page regularly.
Contact & Complaints
Contact us for any privacy-related questions, complaints, or requests to exercise your rights.